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General Terms & Conditions (T&Cs) 

1. Scope and General

1.1 These General Terms & Conditions (T&Cs) are an integral part of any contract between Multikraft Produktions- und HandelsgmbH, Sulzbach 17, 4632 Pichl bei Wels, Austria (hereinafter referred to as Multikraft) and the Multikraft customer (hereinafter referred to as the Customer). All deliveries, services or offers shall take place exclusively on the basis of these terms and conditions.

1.2 It is noted that these T&Cs are also applicable to contractual relationships between Multikraft and third parties who are not Multikraft customers. It is noted that Multikraft shall not accept any T&Cs or similar, especially the General Austrian Forwarders’ Terms and Conditions (AÖSp), from third parties under any circumstances; similarly, any agreements regarding a place of jurisdiction different from the general place of jurisdiction, the adoption of laws other than Austrian law, and restrictions and/or constraints on guarantees or liabilities shall not be accepted by Multikraft. Moreover, these T&Cs shall apply correspondingly to any such legal transactions. Any agreements that differ from or add to these T&Cs require the express consent of Multikraft, and must be made in writing and signed by an authorised representative of Multikraft if they are to be legally valid.

1.3 Where these T&Cs mention “consumers”, this is to be taken to include anyone for whom the purpose of the order cannot be associated with a commercial, self-employed or freelance activity, i.e. a transaction that is not part of the operation of their business. In contrast, a “contractor” is someone for whom the transaction is part of the operation of their business. The distinction between consumer and contractor is made in the sense of Austrian consumer protection legislation (KSchG). “Customers” in the sense of these General Terms and Conditions include both consumers and contractors.

1.1 These General Terms & Conditions (T&Cs) are an integral part of any contract between Multikraft Produktions- und HandelsgmbH, Sulzbach 17, 4632 Pichl bei Wels, Austria (hereinafter referred to as Multikraft) and the Multikraft customer (hereinafter referred to as the Customer). All deliveries, services or offers shall take place exclusively on the basis of these terms and conditions.

1.2 It is noted that these T&Cs are also applicable to contractual relationships between Multikraft and third parties who are not Multikraft customers. It is noted that Multikraft shall not accept any T&Cs or similar, especially the General Austrian Forwarders’ Terms and Conditions (AÖSp), from third parties under any circumstances; similarly, any agreements regarding a place of jurisdiction different from the general place of jurisdiction, the adoption of laws other than Austrian law, and restrictions and/or constraints on guarantees or liabilities shall not be accepted by Multikraft. Moreover, these T&Cs shall apply correspondingly to any such legal transactions. Any agreements that differ from or add to these T&Cs require the express consent of Multikraft, and must be made in writing and signed by an authorised representative of Multikraft if they are to be legally valid.

1.3 Where these T&Cs mention “consumers”, this is to be taken to include anyone for whom the purpose of the order cannot be associated with a commercial, self-employed or freelance activity, i.e. a transaction that is not part of the operation of their business. In contrast, a “contractor” is someone for whom the transaction is part of the operation of their business. The distinction between consumer and contractor is made in the sense of Austrian consumer protection legislation (KSchG). “Customers” in the sense of these General Terms and Conditions include both consumers and contractors.

1.4 Amendments and/or additions to these T&Cs shall become effective either upon notification to the Customer at their last known address (including electronically by e-mail), unless otherwise specified in this agreement, or on the date of publication of the amended T&Cs on the Multikraft website (www.multikraft.com). These T&Cs can be downloaded at any time from www.multikraft.com/en/terms-conditions. In any case, the reference on business documents, and especially in email messages, to the possibility of downloading the T&Cs from the Multikraft website makes them an integral part of the contract for any contractors (both customers and non-customers of Multikraft).

1.5 If any individual provision of these T&Cs proves to be invalid, unworkable or unenforceable, the remainder of the T&Cs shall remain valid. A valid, effective and enforceable term, which meets the economic purpose of the flawed term as intended by the parties as closely as possible, shall replace the flawed term.

1.6 If other regulations apply to consumers, reference shall be specifically made to these in these General Terms and Conditions.

1.4 Amendments and/or additions to these T&Cs shall become effective either upon notification to the Customer at their last known address (including electronically by e-mail), unless otherwise specified in this agreement, or on the date of publication of the amended T&Cs on the Multikraft website (www.multikraft.com). These T&Cs can be downloaded at any time from www.multikraft.com/en/terms-conditions. In any case, the reference on business documents, and especially in email messages, to the possibility of downloading the T&Cs from the Multikraft website makes them an integral part of the contract for any contractors (both customers and non-customers of Multikraft).

1.5 If any individual provision of these T&Cs proves to be invalid, unworkable or unenforceable, the remainder of the T&Cs shall remain valid. A valid, effective and enforceable term, which meets the economic purpose of the flawed term as intended by the parties as closely as possible, shall replace the flawed term.

1.6 If other regulations apply to consumers, reference shall be specifically made to these in these General Terms and Conditions.

2. Offer and Conclusion of Contract

2.1 All offers from Multikraft are subject to change and are non-binding. Customer orders represent an offer in the legal sense, to which the Customer is bound for 5 days.

2.2 Multikraft is entitled to decline orders, either in full or in part, without the need to provide any reason. The contract is only created on despatch of an order confirmation from Multikraft or on delivery or provision of service by Multikraft.

2.1 All offers from Multikraft are subject to change and are non-binding. Customer orders represent an offer in the legal sense, to which the Customer is bound for 5 days.

2.2 Multikraft is entitled to decline orders, either in full or in part, without the need to provide any reason. The contract is only created on despatch of an order confirmation from Multikraft or on delivery or provision of service by Multikraft.

3. Orders in the Online Shop

3.1 The Customer can choose from the range of Multikraft products in the Multikraft online shop and add them to their basket using the “Add to basket” button, stating the quantity required (under “Quantity”). In the basket, the Customer can view which products are currently on their list and has the option to change quantities or cancel the order. New customers can register on this page or continue with their order as a guest by clicking the “Do not create a customer account” button and can then enter their billing address (name, address, etc.) and any EM adviser on the next page, ensuring that all fields marked with a star are completed. A different delivery address can also be added on this page. After confirming the data protection declaration and clicking on “Continue” again, the payment and shipping options can be selected here. These terms and conditions are accepted by ticking the “I accept the T&Cs” checkbox. The Customer then submits a request to purchase the goods in the basket, which is binding for the Customer (an offer in the sense of point 2.1), by clicking on the “Place order and pay” button.

3.1 The Customer can choose from the range of Multikraft products in the Multikraft online shop and add them to their basket using the “Add to basket” button, stating the quantity required (under “Quantity”). In the basket, the Customer can view which products are currently on their list and has the option to change quantities or cancel the order. New customers can register on this page or continue with their order as a guest by clicking the “Do not create a customer account” button and can then enter their billing address (name, address, etc.) and any EM adviser on the next page, ensuring that all fields marked with a star are completed. A different delivery address can also be added on this page. After confirming the data protection declaration and clicking on “Continue” again, the payment and shipping options can be selected here. These terms and conditions are accepted by ticking the “I accept the T&Cs” checkbox. The Customer then submits a request to purchase the goods in the basket, which is binding for the Customer (an offer in the sense of point 2.1), by clicking on the “Place order and pay” button.

3.2 The Customer can change and view the data at any time before submitting the order. Multikraft saves the contract text and sends the Customer the order details and a link to the applicable T&Cs by email. The Customer can view the T&Cs at any time at www.multikraft.com/en/terms-conditions. The Customer can also see their past orders in the customer log-in area.

3.3 All deliveries and services arising from online orders placed via the Multikraft online shop are subject to these T&Cs. Any different and/or additional agreements must be expressly agreed by Multikraft in writing. The product illustrations in the online shop are not a legally binding offer, they are an essential online catalogue. A binding order for the goods contained in the basket is created when the Customer clicks on the “Place order and pay” button. Confirmation of the submission of an order is sent immediately and binding acceptance of this order by Multikraft takes place immediately on sending of an automated email. This email confirmation establishes the purchase agreement between Multikraft and the Customer. Deliveries are possible to all countries that can be selected in the online shop.

3.2 The Customer can change and view the data at any time before submitting the order. Multikraft saves the contract text and sends the Customer the order details and a link to the applicable T&Cs by email. The Customer can view the T&Cs at any time at www.multikraft.com/en/terms-conditions. The Customer can also see their past orders in the customer log-in area.

3.3 All deliveries and services arising from online orders placed via the Multikraft online shop are subject to these T&Cs. Any different and/or additional agreements must be expressly agreed by Multikraft in writing. The product illustrations in the online shop are not a legally binding offer, they are an essential online catalogue. A binding order for the goods contained in the basket is created when the Customer clicks on the “Place order and pay” button. Confirmation of the submission of an order is sent immediately and binding acceptance of this order by Multikraft takes place immediately on sending of an automated email. This email confirmation establishes the purchase agreement between Multikraft and the Customer. Deliveries are possible to all countries that can be selected in the online shop.

4. Billing and Payment

4.1 Payment of the purchase price and shipping costs must be made no later than 10 days after receipt of the goods and invoice. In the event of late payment, interest on arrears will be charged at 8% p.a. above the base rate (for consumers in the sense of Article 1(1)(2) Austrian Consumer Protection Act (KSchG), 4% p.a.); this shall not prejudice claims for compensation for verified higher rates of interest. For each reminder sent, Multikraft is entitled to charge a lump sum fee of EUR 40.00 plus VAT. In the event of a payment default, the Customer undertakes to pay the costs of any collection agency or lawyer engaged.

4.2 Payment on invoice is only possible for delivery addresses within Austria. Furthermore, the delivery address must be the Customer’s home address and must be the same as the billing address. Payment on invoice is only available to those over 18 years of age. For Customers with a delivery address outside Austria or within Austria but with different home and delivery addresses, payment may only be made by credit card, PayPal or instant bank transfer. In these two cases, the goods will only be shipped on receipt of payment. When payment is made by credit card, the Customer’s credit card account will be charged immediately.

4.3 Customers may choose to pay in cash in the Multikraft shop (Sulzbach 17, A-4632 Pichl bei Wels, Austria), PayPal, instant bank transfer, credit card or direct debit. For delivery addresses within Austria, Customers also have the option of paying for orders by invoice via bank transfer. In the online shop, payment may be made in advance, on invoice, by credit card, instant bank transfer and PayPal. Multikraft reserves the right to ship the goods only once payment has been received.

4.1 Payment of the purchase price and shipping costs must be made no later than 10 days after receipt of the goods and invoice. In the event of late payment, interest on arrears will be charged at 8% p.a. above the base rate (for consumers in the sense of Article 1(1)(2) Austrian Consumer Protection Act (KSchG), 4% p.a.); this shall not prejudice claims for compensation for verified higher rates of interest. For each reminder sent, Multikraft is entitled to charge a lump sum fee of EUR 40.00 plus VAT. In the event of a payment default, the Customer undertakes to pay the costs of any collection agency or lawyer engaged.

4.2 Payment on invoice is only possible for delivery addresses within Austria. Furthermore, the delivery address must be the Customer’s home address and must be the same as the billing address. Payment on invoice is only available to those over 18 years of age. For Customers with a delivery address outside Austria or within Austria but with different home and delivery addresses, payment may only be made by credit card, PayPal or instant bank transfer. In these two cases, the goods will only be shipped on receipt of payment. When payment is made by credit card, the Customer’s credit card account will be charged immediately.

4.3 Customers may choose to pay in cash in the Multikraft shop (Sulzbach 17, A-4632 Pichl bei Wels, Austria), PayPal, instant bank transfer, credit card or direct debit. For delivery addresses within Austria, Customers also have the option of paying for orders by invoice via bank transfer. In the online shop, payment may be made in advance, on invoice, by credit card, instant bank transfer and PayPal. Multikraft reserves the right to ship the goods only once payment has been received.

4.4 By providing their bank details (IBAN and BIC), the Customer confirms that they are entitled to set up direct debits on the corresponding account and will ensure that the account contains sufficient funds. Declined direct debits (especially if due to a lack of funds in the account or incorrect account details, as a result of closure of the account or cancellation by the account holder) incur high costs and expenses for Multikraft. In the event of a declined payment, the Customer therefore undertakes to transfer the relevant amount plus a Multikraft handling charge of EUR 10.00 plus VAT at the statutory rate (in Austria) to the Multikraft bank account promptly and no later than on receipt of a corresponding request for payment stating the order number. The handling charge of EUR 10.00 applies to each declined payment, even if several order numbers are combined in one payment request, as the costs (bank charges etc.) are also incurred at the same frequency. Multikraft reserves the right to make further claims, especially in the event of fraud. The Customer is given the opportunity to prove that lower costs or none at all were incurred as a result of the declined payment. In view of the cost and expense of declined payments and to avoid the handling charge, Multikraft asks its customers not to cancel the direct debit in the event of the cancellation or withdrawal of the purchase agreement, returned goods or a complaint. In such a case, reversal of the payment shall take place by means of a return transfer of the corresponding amount or by credit note as agreed with Multikraft. For late payments after declined direct debits, statutory interest on arrears shall be incurred, together with costs for appropriate reminders for the specified amount, debt collection or lawyer’s letters. If the internal reminder process is unsuccessful, the outstanding debts can be handed over to a collection agency and/or lawyers for collection. In this case, the Customer shall be liable for the costs of legal prosecution by collection agencies and/or legal representation for Multikraft if necessary, which the Customer undertakes to pay and to indemnify and hold Multikraft harmless in this respect.

4.4 By providing their bank details (IBAN and BIC), the Customer confirms that they are entitled to set up direct debits on the corresponding account and will ensure that the account contains sufficient funds. Declined direct debits (especially if due to a lack of funds in the account or incorrect account details, as a result of closure of the account or cancellation by the account holder) incur high costs and expenses for Multikraft. In the event of a declined payment, the Customer therefore undertakes to transfer the relevant amount plus a Multikraft handling charge of EUR 10.00 plus VAT at the statutory rate (in Austria) to the Multikraft bank account promptly and no later than on receipt of a corresponding request for payment stating the order number. The handling charge of EUR 10.00 applies to each declined payment, even if several order numbers are combined in one payment request, as the costs (bank charges etc.) are also incurred at the same frequency. Multikraft reserves the right to make further claims, especially in the event of fraud. The Customer is given the opportunity to prove that lower costs or none at all were incurred as a result of the declined payment. In view of the cost and expense of declined payments and to avoid the handling charge, Multikraft asks its customers not to cancel the direct debit in the event of the cancellation or withdrawal of the purchase agreement, returned goods or a complaint. In such a case, reversal of the payment shall take place by means of a return transfer of the corresponding amount or by credit note as agreed with Multikraft. For late payments after declined direct debits, statutory interest on arrears shall be incurred, together with costs for appropriate reminders for the specified amount, debt collection or lawyer’s letters. If the internal reminder process is unsuccessful, the outstanding debts can be handed over to a collection agency and/or lawyers for collection. In this case, the Customer shall be liable for the costs of legal prosecution by collection agencies and/or legal representation for Multikraft if necessary, which the Customer undertakes to pay and to indemnify and hold Multikraft harmless in this respect.

5. Reservation of Ownership

5.1 The goods remain the property of Multikraft until payment is received in full. Resale by the Customer is only permissible if Multikraft is informed of this in good time in advance, stating the name or company and the exact (business) address of the buyer, and Multikraft consents to this resale. In the event of consent, the Customer’s purchase price claim against the third party shall be deemed to be assigned to us from the moment of resale and we are authorised to notify the third-party debtor of this assignment at any time.

5.1 The goods remain the property of Multikraft until payment is received in full. Resale by the Customer is only permissible if Multikraft is informed of this in good time in advance, stating the name or company and the exact (business) address of the buyer, and Multikraft consents to this resale. In the event of consent, the Customer’s purchase price claim against the third party shall be deemed to be assigned to us from the moment of resale and we are authorised to notify the third-party debtor of this assignment at any time.

5.2 In the event of a contract violation by the Customer, especially payment default or violation of an obligation under section 2 (Offer and Conclusion of Contract) of these terms and conditions, Multikraft is entitled to withdraw from the contract and demand return of the goods. In this case, the Customer shall compensate Multikraft for all costs and disadvantages it incurred as a result of their conduct in breach of contract; in particular, Multikraft is entitled to claim any lost profit (contribution margin II) from the Customer.

5.2 In the event of a contract violation by the Customer, especially payment default or violation of an obligation under section 2 (Offer and Conclusion of Contract) of these terms and conditions, Multikraft is entitled to withdraw from the contract and demand return of the goods. In this case, the Customer shall compensate Multikraft for all costs and disadvantages it incurred as a result of their conduct in breach of contract; in particular, Multikraft is entitled to claim any lost profit (contribution margin II) from the Customer.

6. Cancellation Policy – Withdrawal Policy: Consumer’s right of withdrawal under Article 5a et seqq. Austrian Consumer Protection Act (KSchG)

6.1 Consumers have the right to cancel the contract within fourteen days without giving a reason.

6.2 The cancellation period is fourteen days from the date on which the Customer or their nominated third party, who is not the carrier, receives or received the goods into their possession.

6.3 To exercise this right of withdrawal, the Customer must inform Multikraft (Multikraft Produktions- und HandelsgmbH, Sulzbach 17, 4632 Pichl bei Wels, Austria, info@multikraft.at, Telephone: +43 (0) 7247 5025 0100, Fax: +43 (0) 7247 5025 0900) by means of a clear declaration (e.g. a letter sent by post, fax or email) of their intention to cancel this contract.

6.4 To comply with the cancellation period, it is sufficient for the Customer to have sent us notification of their intention to exercise their right to cancellation before the end of the period.

6.1 Consumers have the right to cancel the contract within fourteen days without giving a reason.

6.2 The cancellation period is fourteen days from the date on which the Customer or their nominated third party, who is not the carrier, receives or received the goods into their possession.

6.3 To exercise this right of withdrawal, the Customer must inform Multikraft (Multikraft Produktions- und HandelsgmbH, Sulzbach 17, 4632 Pichl bei Wels, Austria, info@multikraft.at, Telephone: +43 (0) 7247 5025 0100, Fax: +43 (0) 7247 5025 0900) by means of a clear declaration (e.g. a letter sent by post, fax or email) of their intention to cancel this contract.

6.4 To comply with the cancellation period, it is sufficient for the Customer to have sent us notification of their intention to exercise their right to cancellation before the end of the period.

6.5 Consequences of cancellation: If the Customer cancels this contract with legal effect, Multikraft will refund the Customer for all payments that it has received from the Customer, including delivery costs (but excluding the additional costs resulting from their choice of a delivery method other than the less expensive standard delivery that Multikraft offered) immediately and no later than fourteen days after the date on which Multikraft received the Customer’s notification of their wish to cancel this contract.

Multikraft will use the same payment method for the refund that the Customer used for the original transaction, unless otherwise expressly agreed with the Customer; under no circumstances will the Customer be charged any fees for this refund. Multikraft may delay the refund until it receives the goods back or until the Customer provides us with proof that they have sent the goods back, whichever is the sooner.

6.6 The Customer must send back or return the goods to Multikraft immediately and in any case no later than fourteen days after the date on which they advised Multikraft of their cancellation of the contract in compliance with the above. This deadline is guaranteed if the Customer returns the goods before the end of the fourteen-day period. The Customer shall cover the direct costs for the return of the goods. The Customer will only have to pay for any loss of value if this loss of value is the result of handling of the goods beyond what is necessary to check their quality, properties and functionality.

6.5 Consequences of cancellation: If the Customer cancels this contract with legal effect, Multikraft will refund the Customer for all payments that it has received from the Customer, including delivery costs (but excluding the additional costs resulting from their choice of a delivery method other than the less expensive standard delivery that Multikraft offered) immediately and no later than fourteen days after the date on which Multikraft received the Customer’s notification of their wish to cancel this contract.

Multikraft will use the same payment method for the refund that the Customer used for the original transaction, unless otherwise expressly agreed with the Customer; under no circumstances will the Customer be charged any fees for this refund. Multikraft may delay the refund until it receives the goods back or until the Customer provides us with proof that they have sent the goods back, whichever is the sooner.

6.6 The Customer must send back or return the goods to Multikraft immediately and in any case no later than fourteen days after the date on which they advised Multikraft of their cancellation of the contract in compliance with the above. This deadline is guaranteed if the Customer returns the goods before the end of the fourteen-day period. The Customer shall cover the direct costs for the return of the goods. The Customer will only have to pay for any loss of value if this loss of value is the result of handling of the goods beyond what is necessary to check their quality, properties and functionality.

7. Price and Guarantee, Liability

7.1 The products are shown on the website and in the Multikraft product brochures. However, Multikraft is not able to guarantee that the pictures and colours that the Customer can see on their screen are identical to those in reality.

7.2 Multikraft would like to point out that product prices may be subject to change. These can be seen in the price lists, which are constantly updated by Multikraft. For online transactions, the current final price can always be seen in the basket during the order process.

7.3 Apart from those cases in which the right to cancellation is granted by law, Multikraft reserves the right to fulfil the warranty claim at its discretion by improvement, exchange or price reduction.

7.4 The goods must be thoroughly examined immediately on delivery. Any defects discovered must be notified to Multikraft in writing (registered letter, fax or email) immediately, and within 14 days of delivery at the latest, stating the nature and extent of the defect. Multikraft reserves the right to examine the alleged defect on site, either itself or by an expert.

7.5 The Customer must always provide evidence that the defect was already present at the time of delivery. The presumption of defectiveness in accordance with Article 924 Austrian Civil Code (ABGB) is expressly excluded.

7.1 The products are shown on the website and in the Multikraft product brochures. However, Multikraft is not able to guarantee that the pictures and colours that the Customer can see on their screen are identical to those in reality.

7.2 Multikraft would like to point out that product prices may be subject to change. These can be seen in the price lists, which are constantly updated by Multikraft. For online transactions, the current final price can always be seen in the basket during the order process.

7.3 Apart from those cases in which the right to cancellation is granted by law, Multikraft reserves the right to fulfil the warranty claim at its discretion by improvement, exchange or price reduction.

7.4 The goods must be thoroughly examined immediately on delivery. Any defects discovered must be notified to Multikraft in writing (registered letter, fax or email) immediately, and within 14 days of delivery at the latest, stating the nature and extent of the defect. Multikraft reserves the right to examine the alleged defect on site, either itself or by an expert.

7.5 The Customer must always provide evidence that the defect was already present at the time of delivery. The presumption of defectiveness in accordance with Article 924 Austrian Civil Code (ABGB) is expressly excluded.

7.6 Hidden defects must be reported in writing (registered letter, email or fax) immediately after their discovery. If a notice of defect is not submitted, or not submitted promptly, the goods are deemed to have been accepted. In such cases, the assertion of warranty claims or claims for damages, including consequential harm caused by a defect as well as the right to contest errors due to defects, are excluded.

7.7 The statutory guarantee period applies.

7.8 The following applies to consumers in the sense of Article 1(1)(2) Austrian Consumer Protection Act (KSchG):
Points 7.3 to 7.7 do not apply to consumers. In accordance with Article 9 Austrian Consumer Protection Act (KSchG), the statutory guarantee period of 24 months applies to all products ordered.

7.9 All prices are given including statutory VAT and any other duties, but excluding shipping and delivery costs.

7.10 The liability of Multikraft is limited to cases of gross negligence and culpability. No liability is accepted for damage due to slight negligence. Liability is limited to a total of EUR 10,000 or the limit of Multikraft’s liability insurance. Any claims for damages expire six months from the date of identification of the damage and the party responsible for it, and in any case three years after the damage event.

7.6 Hidden defects must be reported in writing (registered letter, email or fax) immediately after their discovery. If a notice of defect is not submitted, or not submitted promptly, the goods are deemed to have been accepted. In such cases, the assertion of warranty claims or claims for damages, including consequential harm caused by a defect as well as the right to contest errors due to defects, are excluded.

7.7 The statutory guarantee period applies.

7.8 The following applies to consumers in the sense of Article 1(1)(2) Austrian Consumer Protection Act (KSchG):
Points 7.3 to 7.7 do not apply to consumers. In accordance with Article 9 Austrian Consumer Protection Act (KSchG), the statutory guarantee period of 24 months applies to all products ordered.

7.9 All prices are given including statutory VAT and any other duties, but excluding shipping and delivery costs.

7.10 The liability of Multikraft is limited to cases of gross negligence and culpability. No liability is accepted for damage due to slight negligence. Liability is limited to a total of EUR 10,000 or the limit of Multikraft’s liability insurance. Any claims for damages expire six months from the date of identification of the damage and the party responsible for it, and in any case three years after the damage event.

8. Deliveries, Delivery Terms, Times and Costs

8.1 All deliveries are from the relevant Multikraft warehouse, specifically the warehouse at Pichl bei Wels; the delivery from the relevant Multikraft warehouse is the place of fulfilment. Unless expressly agreed otherwise, the Customer shall bear the transport cost and risk for the delivery. Shipping is via conventional means (parcel service, rail, post, air, ship etc.).

8.2 The Customer undertakes to accept the products on the agreed delivery date. If the goods are not received within the stated delivery timescale or in the event of any complaint, please contact the Multikraft Service Hotline: Tel.: +43 (0) 7247 5025 0100 – Fax: +43 (0) 7247 5025 0900 – Email: info@multikraft.at

 

8.1 All deliveries are from the relevant Multikraft warehouse, specifically the warehouse at Pichl bei Wels; the delivery from the relevant Multikraft warehouse is the place of fulfilment. Unless expressly agreed otherwise, the Customer shall bear the transport cost and risk for the delivery. Shipping is via conventional means (parcel service, rail, post, air, ship etc.).

8.2 The Customer undertakes to accept the products on the agreed delivery date. If the goods are not received within the stated delivery timescale or in the event of any complaint, please contact the Multikraft Service Hotline: Tel.: +43 (0) 7247 5025 0100 – Fax: +43 (0) 7247 5025 0900 – Email: info@multikraft.at

 

8.3 Shipping is via conventional means (parcel service, rail, post, air, ship, etc.). The choice of means of shipping and transport and the route is the decision of Multikraft. Any shipping damage must be reported to Multikraft immediately, if or as soon as the damage is identified and the Customer is a contractor in the sense of Article 1(1)(1) Austrian Consumer Protection Act (KSchG). If damage to the goods is identified on handover, the goods should not be accepted by the Customer, where the Customer is a contractor.

8.4 Multikraft is entitled to split the order into partial deliveries according to availability, unless partial deliveries are unacceptable to the Customer.

8.5 Deliveries will usually be sent by Post AG or GLS parcel services at the prices applicable at the time.

8.6 Orders may be collected in person during opening hours.

8.3 Shipping is via conventional means (parcel service, rail, post, air, ship, etc.). The choice of means of shipping and transport and the route is the decision of Multikraft. Any shipping damage must be reported to Multikraft immediately, if or as soon as the damage is identified and the Customer is a contractor in the sense of Article 1(1)(1) Austrian Consumer Protection Act (KSchG). If damage to the goods is identified on handover, the goods should not be accepted by the Customer, where the Customer is a contractor.

8.4 Multikraft is entitled to split the order into partial deliveries according to availability, unless partial deliveries are unacceptable to the Customer.

8.5 Deliveries will usually be sent by Post AG or GLS parcel services at the prices applicable at the time.

8.6 Orders may be collected in person during opening hours.

9. Data Protection

The relevant version of the data protection legislation applies.

Customers can view this on the Multikraft Produktions- und HandelsgmbH website.

The relevant version of the data protection legislation applies.

Customers can view this on the Multikraft Produktions- und HandelsgmbH website.

10. Applicable Law and Jurisdiction

10.1 The contract concluded with Multikraft, these T&Cs and the order information are subject to Austrian law to the exclusion of the Convention on Contracts for the International Sale of Goods (UN Sales Convention) and the international rules of reference, in particular the IPRG. Any disputes arising from or in conjunction with the contract, including disputes concerning its validity, fall under the sole jurisdiction of the court responsible for the 4600 Wels region of Austria.

10.2 The following applies to consumers in the sense of Article 1(1)(2) Austrian Consumer Protection Act (KSchG):
For consumers, notwithstanding point 10.1, the place of jurisdiction is the place or residence, habitual abode or place of employment in accordance with Article 14 Austrian Consumer Protection Act (KSchG).

10.1 The contract concluded with Multikraft, these T&Cs and the order information are subject to Austrian law to the exclusion of the Convention on Contracts for the International Sale of Goods (UN Sales Convention) and the international rules of reference, in particular the IPRG. Any disputes arising from or in conjunction with the contract, including disputes concerning its validity, fall under the sole jurisdiction of the court responsible for the 4600 Wels region of Austria.

10.2 The following applies to consumers in the sense of Article 1(1)(2) Austrian Consumer Protection Act (KSchG):
For consumers, notwithstanding point 10.1, the place of jurisdiction is the place or residence, habitual abode or place of employment in accordance with Article 14 Austrian Consumer Protection Act (KSchG).