Data protection information

We respect your privacy and are thus committed to protecting your data. Our data protection provisions and actions are set out below.

1. Collection, processing, and use of personal data

1. Collection, processing, and use of personal data
1.1 Personal data
Personal data is information about factual or personal circumstances of an identified or identifiable natural person. This includes, for example, your name, address, telephone number, and any inventory data that you provide to us when you register and when you create an account.
This does not include statistical data that we collect, for example, when you visit our online shop and that cannot be directly associated with your person. For example, this includes statistics about which pages of our shop are particularly popular or how many users visit certain pages of the Multikraft shop.

1.2 Contact for data protection - responsible entity
For comments and inquiries about our privacy policy or if you have questions about the collection, processing, and use of your personal data, please contact us directly: (e.g. Email:, Fax: +43 7247 50 250-900 or post: Multikraft Produktions- und HandelsgmbH, Sulzbach 17, 4632 Pichl bei Wels, Austria). You can of course also always contact us if you are not sure about permissions, blocked, or deletion of data.

1.3 Customer account
For each customer who registers accordingly, we set up password-protected direct access to the customer's inventory data (customer account) that is stored with us. You can view the data here about your completed, open, and recently dispatched orders and manage your address data, bank details, and the newsletter. You agree to treat the personal access information confidentially and to not make it available to any unauthorised third parties. We can assume no liability for misuse of passwords, unless the misuse is caused by us.

1.4 collection, processing, and use of your personal data
Protecting your data is very important to us! We collect, store, and process your data for the entire process of your purchase, including any subsequent warranties, for our services, for technical administration, and for our own marketing purposes.
Your personal information will only be disclosed to third parties or otherwise transferred if this is required for the purpose of the contract or billing or you have previously consented to it.
We need your correct name, address, and figures in order to correctly process your order. We need your email address so we can confirm the order and communicate with you. We also use this to identify you (customer log-in). Furthermore, you receive your order and shipping confirmation via your email address.
Your personal data id deleted
• if there are no legal retention requirements and if you make a cancellation claim.
• if your data is no longer required to fulfill the intended purpose of saving it or if saving your data is inadmissible for other legal reasons.

1.5 Use of your data for advertising purposes

1.5.1 Newsletter
If you are registered for one of our newsletters, we use email you specified for advertising purposes, for the communication of information, and deals for you.
You can revoke this consent at any time by logging out via the unsubscribe link (located at the bottom of each newsletter).
You can of course also send a message in text form (e.g. email:, Fax: +43 7247 50 250-900 or by post: Multikraft Produktions- und HandelsgmbH, Sulzbach 17, 4632 Pichl bei Wels, Austria).

1.5.2. Data use for email advertising without being subscribed to the newsletter and your right to object:
If we receive your email address in connection with the sale of a product or service and you have not objected to it, we reserve the right to send you regular offers on similar products, such as the one already purchased, from our product range by email .
You can always opt out of this use of your email address by sending an email to the contact person listed below or via a link provided in the advertising email, without incurring costs other than transmission costs at the basic rates. A notice in writing to us is sufficient for this (e.g.: Email:, Fax: +43 7247 50 250-900 or by post: Multikraft Produktions-und HandelsgmbH, Sulzbach 17, 4632 Pichl bei Wels, Austria).

1.5.3 Competitions, market and opinion research
We use your information in competitions for the purpose of notifying the winners and advertising our offers. For detailed information, see the respective competition in the conditions of participation.

2. Use of cookies

In order to make visiting our website attractive and allow for the use of certain functions, we use cookies on our website. These are small text files that are stored on your device, which store certain settings and data for exchange with our system via your browser. Some of the cookies we use are deleted after the browser session, i.e. after you close your browser (called session cookies). Other cookies remain on your computer and enable us to recognise your browser on your next visit (persistent cookies). Cookies do not contain personal data and thus can not be assigned to users. Based on the cookie technology, we only receive anonymous information, for example about which websites you visited our website, which pages were viewed on our website, etc. Please note that certain cookies are already set when you visit our website. You can set your browser so that you are informed about the use of cookies and decide individually about their acceptance or the acceptance of cookies for specific cases or in general (see below for detailed instructions on your browser settings). If cookies are not accepted, our site may have limited functionality. You will find information below on the cookies we use and your browser setting options.

What kinds of cookies are used?
1. Necessary cookies
These cookies are necessary to enable operation of our website. This includes cookies which allow you to log into the customer area or put something in the basket.
2. Analytical/service cookies
These cookies enable us to collect anonymised data about the usage behaviour of our visitors.
These are then evaluated by us in order, for example, to improve the functionality of the website and to show you interesting offers.
3. Functional cookies
These cookies are used for certain functionalities of our website, e.g. to suggest a better navigational flow to our website to provide you with personalised and relevant information (e.g. "interest-based advertising")
4. Targeting cookies
These cookies record your visit to our website, the pages you visited, and the links that you clicked on. We use this information to tailor our website and the advertising that is displayed to you to your interests.

5. Third-party cookies
These cookies are from some of our advertising partners, which help to make the Internet offer and our website more interesting for you. Cookies from partner companies are therefore stored on your hard disk during your visit to our website. These are temporary cookies that expire at after the predetermined time. Cookies from partner companies are usually deleted after a few days or within 24 months, in individual cases sometimes after several years. The cookies from our partner companies do not contain personal data. Data is collected only under a user ID pseudonym. This pseudonymous data is never compiled with your personal data.

In the table below, the cookies we use are listed below:
How do I configure the cookie settings on my browser?
Each browser differs in the way it manages the cookie settings.
This is described in the Help menu of each browser, which explains how you can change your cookie settings. These can be found for each browser via the following links:
Internet Explorer™: Safari™: Chrome™: Firefox™ Opera™:

3. Web analytics

4. Secure data transfer

Your personal information is securely transmitted to us by encryption. This applies to your order as well as your customer login. We use the coding system SSL (Secure Socket Layer) for this. We secure our website and other systems from technical and organisational measures against loss, destruction, access, modification, or distribution of your data by unauthorised persons - however, unfortunately no-one can guarantee absolute protection.

5. Right of information of the person concerned

In accordance with § 26 Data Protection Act 2000, you have the right to free information about your stored data, and if applicable the right to the rectification, blocking, or deletion of your data.
We take the protection of your data very seriously! To ensure that personal data is not released to third parties, please send your request by email, fax or in writing with a clear identification of your person to:

Multikraft Produktions- und HandelsgmbH
Sulzbach 17
4632 Pichl bei Wels
Fax: +43 7247 50250-900

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